I must have had a bad set of employees because they only cleaned the floor area in the center of my rooms, no dusting of shelves, and the worst thing was the fact that the gentleman broke 2 pieces of ceramic in my kitchen and threw them in my trashcan without telling me. They were from my Grandma. I didn't discover this until I walked around after they left. I fished the pieces out of the trash and glued them back together. Also, the lady was on the phone quite a bit complaining both about how their boss schedules them and the next (recurring, I assume) client appointment.