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| - First of all, I am a Babbo fan. I have eaten at other locations. I hope that the management reads this review so that the service issues can be resolved.
1. Show up at 5:45 on a Monday and are told it will be a 20 minute wait. We have not even sat down before they call our and another couples name that were told the same thing. This is good news, however, quite a difference between 30 seconds and 20 minutes.
2. I order a classic martini that is delivered sans olives. I ask the server and he apologizes and brings me the olives.
3. Wonderful fresh bread and oil/ balsamic vinegar is provided, however you are not given bread plates. You dip your bread and drip oil all over the table as you eat it. Bread plates please!
4. We ordered off of the "Chalkboard" menu. Your entree comes with a salad. Said salad comes on a tiny plate piled high. It is impossible to eat without spilling it all over the table. Normal size plate please!
5. Fast, efficient service is wonderful, but, one of my biggest issues is when the entree is delivered immediately after the salad, whereas you have a mouthful of your salad, with 75% left and they are standing over you trying to place your entree.
6. When the person delivered our entrees and asked if we needed anything else, I asked for a glass of the "Babbo" cabernet. She looked at me with an expression that indicated I was speaking a foreign language. When Michael came by later and asked the same thing, I reiterated my wish. He told me that they are out of the house cabernet. Really? How can that be? Michael was excellent by the way.
Now, about he food:
We both ordered the "roasted" chicken. The general definition of roasted is " a cooking method that uses dry heat, whether an open flame, oven, or other heat source. Roasting can enhance flavor through caramelization and Maillard browning on the surface of the food. The chicken was tender, but pale colored and appeared to be boiled, steamed , or microwaved. No color or caramelization.
The Garlic, artichokes and lemon dish was smothered in inedible lemon rinds. I am a firm believer of nothing on a plate that is for garnish only.
The good news: The dishes were flavorful. We also had the Wild Marsala Mushrooms. It was very tasty.
The prices are commensurate with Olive Garden, but the service at Olive Garden far surpasses this. I plead with the management to correct these issues to elevate this Babbos to a 4 star place like it should be. I will return to see if there is any progress.
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