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  • I ordered a custom beef burger with "No Pink." The burger shown in the attached photo is what I received. Unquestionably, bright pink. I called the waitress over and told her about the error. She told me they could take my current burger and throw it back on the grill or they could make me a new burger. I asked for a new burger because I had already cut into the other one and it was covered in messy toppings. About 5 minutes later, the manager comes over to the table and apologizes for the burger being "slightly pink" and informs me that my new burger will take 17-20 minutes to make, which totally threw me off guard. The waitress never mentioned the ridiculous amount of time it would take to make the new burger - if she had I would have just thrown the old one on the grill. My husband had already received his meal at that point, so I asked the manager if there was any way to cook the burger faster than 20 minutes (considering there was no one waiting to sit down and several tables in the restaurant were empty). The manager told me she could "fly" the burger, but it might not have all the toppings that I originally asked for - basically, I wouldn't get what I ordered for the second time. My husband had cleaned his plate by the time I received mine and I was forced to ask for it in a To-Go box because we had somewhere to be. The restaurant comped my burger, but the experience was so frustrating.
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