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| - I would love to give you a better rating, because I liked the waiter. Not for his service, but because of his personality. First of all. If you are going to place hostesses in the front to greet patrons, please make sure they are efficient. My family and I visited Firebirds Northlake because of Father's day. We made reservations to ensure we would get a table since it was Father's day. There were approx. 3 very young ladies seating the patrons. One hostess proceeded to seat us but we told her we wanted a booth, so we returned to the front of the restaurant while that hostess went to ensure a booth was being prepared for us. About 2 minutes later, a second hostess proceeds to take us to a table and we told THAT hostess we asked for a booth! Please communicate between all of you!!
Next, I am dieting and I track everything I eat. I went on Firebirds website and found their nutritional page. I made my selections beforehand, as to what I would be ordering. On their website was an entrée called Citrus Grilled Chicken; perfect! I pre-tracked this entrée. When we got to our booth to order our food, I looked at the menu and Citrus Grilled Chicken was nowhere on the menu. I asked our waiter if they still offered this chicken dish and he said no. I told him it was on THIER website. He spoke with the manager and was told it is NOW being called Pineapple Chicken. Okay, no worries, but why is the information not updated on YOUR website.
The manager came to our table and told me a lot of times when they change their menus in the restaurant, they are not immediately updated on their websites!! WHY!! It should be.
The Pineapple chicken dish was . . . . okay. Nothing spectacular!!
My husband ordered their French Dip Sliders and couldn't eat all of them, so he took some of his meal home. He asked the server for a to-go box and a cup to put the au jus in. The first cup he brought him had a bug in it!!!!! REALLY!!
Finally, the prices are WAY TO HIGH for the quality of food and the service!!!!! This is our last time at Firebirds! No wonder there were empty seats.
One more thing!! Waiter service was bad. Our server was forgetful. I could see if it was terribly busy, but it was not!!
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