As I suddenly find myself with my first pool and spa to take care of I visit these guys a lot for advise. To be honest, the service is either 1 or 5, there is nothing in between and it depends on who's working. I will however mention that the good outweighs the bad and most of the time they are extremely helpful, kind and knowledgeable. I keep going back to the store with my problems if I'm not happy with the outcome, it just takes longer to resolve or I simply go back on a different day and speak to someone else. I purchased a $400 vacuum from them and it didn't work correctly. I took it in six times. Six! It wasn't until the very young and nice gentleman who recognized me after two months of complaining and bringing the vacuum in gave me some advice about the suction on my pool equipment setting and other hints that it solved the problem. He also removed the rocks in it, but essentially his troubleshooting suggestions finally solved my $400 problem and now it works perfectly.