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  • If ever there was a product of sales training aimed entirely toward the benefit of a company and not at all toward helping out the customer, the staff of this AT&T location are a golden example. This isn't going to be a particularly long review -- neither of my visits here have extended much beyond the initial gauntlet of "can I help you with anything?" followed by a bewildering avalanche of cluelessness, rigidity, and frustration. On my second and, I swear on my life, final visit here, I came seeking what I had read about online - the ability to purchase a prepaid AT&T sim card for use with my unlocked Iphone 4S before I left for several months in Australia. Three different employees were utterly unable to think outside of the AT&T contract box - they even thought that any prepaid sim would automatically lock your phone to the carrier. Really? Why would you go to the expense of buying an unlocked phone just for the privilege of having it locked the second you try to use it with anything? I'm not sure the people working here are actually stupid, they just don't have any real knowledge of cellular telephony outside the narrow scope of AT&T's domestic contracts. As such, they really aren't any better equipped to help out the customer than the average Joe on the streets who has no functional knowledge of phones. Unless you walk into the store and the first words out of your mouth are "Hi, I want to sign up for an AT&T contract", you're, frankly, better off searching the web or, better yet, driving around the corner to the T-Mobile store at Arroyo Crossing where the staff, apparently, are trained beyond the level or scripted sales-bots.
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