Like most others here, CNJ Services was sent by my home warranty , Old Republic Home Warranty. I have no complaints. I had water sitting on top of my hot water heater. They came out to inspect on a Friday in which I paid the initial home warranty charge for ORHW, $65. On Monday they came back with the parts and replaced both of the hot and cold lines. No charge for Monday, as it was all included in the $65 one-time charge. After reading some of the reviews on here, it could be safe to say that the some of the reviews could be a reflection of the terms of your home warranty.