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| - My first trip to InsertCoins was a weeknight during happy hour, it was DEAD! What was cool though was cheap drinks and we basically got to play all of the arcade games (25c-50c plays was a nice surprise) and got our choice of seating at the bar which meant we got to play any Xbox360 or PS3 game we wanted. We also had an opportunity to check out all of the art on the walls. It was very chill, but we definitely felt like we didn't get the entire experience so we decided to go back on an evening (yesterday) to get the full effect.
I follow InsertCoins on twitter and when my out of town friends and I (I'm a local) decided that's where we wanted to go, I hopped on twitter to see if they had posted the happenings for the evening. They hadn't, however, a fellow patron DID post the twitter handle of the VIP host who had hooked her up the night before. I figured, hell, why not?, and sent a tweet over to miss @LeeMarieLV (Lisa), we tweeted back and forth a couple times, and in minutes I had a table (or rather "gaming station") secured with a $100 drink min (for 4 ppl) which included the station & 2 consoles for the entire evening. That's a pretty good deal if you ask me, I figured we would have spent that $25/pp anyway. We arrived at about 9:30 (scored some Sweet on-street parking) and found that it was InsertCoins first Live Band event (nice surprise). The band was really good (rockabilly style), and the acoustics weren't terrible. Lisa (VIP Host) was at the door when we arrived, introduced us to our waitress (Gabriella) and walked us right to our gaming station. Gabriella brought us over the "menu" (it's a book with all of the available game titles) and took our first drink orders. Within an hour, the place was definitely filling up more (not over crowded or anything, it was a good vibe), and it's amazing how even though you're basically right out on the floor, how private the gaming station feels. Even with the live music going, we could still chat w/ each other while enjoying our games. We stayed until a little passed midnight, and while the band was no longer playing, the DJ was and the place was still hopping.
CONS: -
- I didn't know you couldn't choose to swap different gaming consoles, not just games, when you have a table/station. Apparently when you make your reservation, you need to ask for a specific gaming console or get what they give you. We wound up sitting at a station with (2) PS3's (a little bit of a bummer since we were hoping to play to Super Mario Kart and Paperboy, but this is really my fault for not checking, not theirs)
-Our Server was the biggest CON and really the only reason I didn't give a full 5 stars. Her name was Gabriella. I don't know if she just didn't like us, or if we didn't look like we were good tippers, but my drink sat empty multiple times for a while, she passed our station quite often, but never looked in our direction to see if we needed anything or if our drinks were low, the only time she came over to us without one of us having to go track her down was when she needed our "menu" to give to another station. It was so bad at one point that my drink had been empty for about 10mins I went to go find her and she was standing there flirting with one of the guys that worked there. I didn't want to interrupt, but she saw me - looking at her, STANDING at our station, she looked at me multiple times and didn't acknowledge me. Then when her conversation ended, she just turned and walked away, my fiance had to go flag her down so that we could get our drinks refreshed. We weren't planning on spending the entire night there, and we had our drink minimum to meet, so I was a little peeved that we had to basically BEG for the drinks we were required to have. I thought that maybe the auto-grat was the reason she basically ignored us all night, but she was very pleasant and charming and attentive to the group right next to us. All in all, it's her loss. My fiance and I are both servers (he is currently, I'm a former server) and because of this, we tend to tip VERY WELL (for instance, the server has to be REALLY bad to get less than 20%, we usually tip 25%-30%), and had she put in ANY effort, she would have gotten much more than her 18% auto-grat from us. (We tip even better when we've been drinking!)
PROS:
Lisa was amazing. She secured us the table reservation very last minute, was totally personable, and was completely responsive to our concerns about how we were treated by our waitress. She even provided us with some comps for next time because of our issues w/ our waitress (which while we weren't expecting them, nor did we ask for them, was very nice).
My final take away - the drinks were tasty, the games were a plenty, the vibe was right - we'll definitely be coming back again and again - this is our type of place.....
....we'll just be making sure Gabriella isn't our waitress, she really put a damper on otherwise great evening.
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