This place used to be our family favourite place for celebrations. It is no longer because of the really slow service. Our reservation wasn't honoured we had to wait over half an hour for teppemyaki table. Then from time we sat took chef 45 minutes to arrive to cook our dinner. Been coming here over 20 years.... they used to do an amazing job getting you in and out in an hour. Management didn't offer us anything :((((((. I forgot that I promised never to return. We went back tonight and it was just awful. The chef didn't talk, tell jokes do the egg trick or volcano. The portions small. Quantity small and prices are very expensive. I PROMISE never never ever to go back to memories of Japan.