Here's the deal. I am a big fan of Starbucks. But Holley's is much closer to my house. I've tried them 3 or 4 times. My typical drink is a triple espresso on ice. The first time I ordered one I was charged about $2.95. I pay $2.54 at Starbucks (with my 10 cent cup discount). Okay, I get it, no big deal. The next time I ordered the same drink the cost was $3.24 ish. I asked about the difference and the gal explained to me that it's because I asked for ice in my espresso making it an Americano. She did go ahead and lower the price back to $2.95 (ish).
3rd times a charm... meet my roommate there. I have my little dog with me. I realize that they probably do not allow dogs. Before I can order or receive a greeting I was told sternly that the dog can't stay. No big deal, we can sit outside. I order my triple and yep... $3.24 (70 cents more than Starbucks). I mention that I do not understand how the ice makes the drink an Americano. The gal gives me some explanation that honestly I think it's B.S.
The thing is... When I walk into Starbucks, they know me... the greet me... they are friendly...
At Holley's I do not feel welcomed or valued. I would expect more from a local coffee house. They come across uppity to me. I will drive the extra 3 or so miles for good service, a good price, consistency, and a good cup of coffee at Starbucks.