Let me start this review by saying, I am an avid movie goer. On average I see about 30 movies a year at the theatre. Ever since I moved to Arizona ten years ago, I have gone to several Harkins locations but this one remains my favorite.
It hasn't always been the best location. Midnight premiers USED to be a nightmare here, with long lines outside for hours at a time, and their show times were questionable at best for the big movies. All things that have been rectified in my personal opinion.
I have only dealt with customer service twice in the last decade, but both times were exactly what you would want from customer service. Understanding and perfect responses to both of the issues.
I really can't say enough good things about this theatre. The Cine Capri is by far my favorite screen, and the new Dolby Atmos sound system is amazing for the movies that actually use it. Although I could do with less of their theatrics before the movie plays with the stupid curtain trick that wastes time.
Seats are comfortable, concessions are good and overpriced as usual but no complaints there. I understand it's the business model.
Keep up the good work, Harkins staff!