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  • This one-star review is not based on the pizza - the pizza is great - but on the poor customer service I have received in particular by the younger staff of Panago. My last visit to Panago was very frustrating. I came in to pick up two pizzas after ordering them over the phone. Simple enough - call in and pick up the pizza after 15 minutes. Wrong! After 20 minutes I had come in to pick up my pizzas. A girl working the counter asked if I came in for a pick up and I answered yes and told her I was waiting for 2 large pizzas. With no response I assumed she was in the process of making my pizza as she continued kneading some pizza dough. So I waited 10 additional minutes in hopes of getting my pizza. Frustrated, I attempted to get the girl's attention, but, of course, she continued to ignore me even though she could see that I was trying to get her attention. Finally, she brought 2 pizzas that were sitting on the shelf in the back right up to the counter. It was my order, which had been sitting there all this time! What the hell am I going to do with 2 cold pizzas? This girl could care less about providing a decent level of service to her customers. Next time, check the orders in the back when someone comes into pick up a pizza instead of ignoring them and doing things at your own leisure. The Pizza Pizza across the street might have a far inferior product, but their customer service is 100 times better than this place. Sad thing is, this is the second time this has happened to me. If you want to deal with self-absorbed teens who don't do their jobs properly, then go to Panago where the pizza is decent, but their customer service will drive you to Pizza Pizza.
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