I dread places like this - they smell weird, they deal with stuff I know nothing about, and I just never know what to make of what they're telling me. M & M came recommended by our mechanic, whom we trust implicitly, so that helped.
It also helped that Mike was really straight-forward and the service was fast and good. We had a stupid repair - the lower corner of the door was bent because we had some ice caught in the space between the door and the body of the car and cranked on the door a few times before we realized what was going on, which also took some paint off the car.
Mike sent us an estimate the same day I had stopped by. It seemed really high but it was for bending the door back and doing a fancy paint job on the whole front panel.
Our car is 11 years old and the spot was not in an obvious place, so when my husband called him back and asked what the non-fancy option would be, it got really reasonable AND they did a great job. Also, it was in and out the same day.
Ultimately, a surprisingly painless interaction with a very responsive, competent staff that obviously takes pride in its work and how it does business. Veronica (our car) looks great.