In their wedside they point out "emergency..24 hr .."
..we called on a Friday around 10 am..we reiceved the service the following Monday around 11 am
Sam replaced our water heater..the tech was very polite and nice.
I believe the cost of the replacement was high but ,being without hot water so long was a pain and we let him proceed..
The bad rating is for their absolutely dishonesty about the City permit required .
They charge a straight $200 fee without advising you that the real cost of the permit is only $41..I believe without mentioning the cost of the water heater alone almost $600..not really a name brand..all the parts..2.60 hrs with an extra of $9 for the first hr..labor costs $254.80+9. ..for a total of $1,079.96 was already including a good profit for the company..they didn't need to make it 1,279.96 for that permit costing only $41.
If we were told before the installation that $ 200 was not going to be entirely for City fees we would have gladly looked for another plumber.
We called the office during the installation they still only mentioned the entire $200 as a permit fees ..on the invoice appears entirely as permit fees..only when we were able to talk to the Building and Fire office we learned the truth.
We called back again the Jenni plumber office they finally admit what they intentionally omit to say.
We mention to them this is a fraud..the head manager hang up the phone on us ..
No transparency..no office customers service..greedy company..I hope nobody else have to spend this much money for that Permit...