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  • First time to tat burger last night was also my last time. Unfortunately my complaint isn't about the food... food was ok... wouldn't go out of my wsy to go there with so many better spots to choose from... I don't care about the prices of stuff when it comes to eating. As I'm ordering my food I hear a customer flag over the owner... there was an issue with her meal. I stopped ordering and tried to listen in... I felt the woman taking my order was trying to distract me from listening just on case it was something nasty in her salad. It wasn't anything nasty... it was worse... it was extremely extremely dangerous... there was steel wool (wire) in her salad. If she ate that and it sneered her intestines that could have been really bad. The offered her another dish she declined... I agree... she looked a little scared from that ordeal... anywsys the owner comes over and I immediately ask him what was the issue.... he absolutely tried to sugar coat it from me which shows u what kind of owners they are. No concern for customers well being. Fuck that shit!! Moving forward.... me and my buddy ordered the super combos. Double burger fries and a drink. We ordered gravy on the side. Once paid he asked what my order was... I told him and mentioned the gravy on the side Then when he started to prep the orders the cashier reminds him gravy on the side. 2 min later he fills up a container with fries and puts gravy on it I told him gravy on the side. His face expression.. he knows he fucked up. Oh well shit happens right? U apologize to the customer and make a new batch of fries to correct it.. sounds logical no? Well this is what I really didn't like about this mistake... instead of apologizing he asked if we were sure we couldn't eat it with gravy on top. Bad move but it gets worse... in his peanut sized brain he thought that he could now place our burger in a take out container along with the ridiculously small side gravy and fill the remains spot with fries Basically he took one order of fries and made 2 orders from it cause he didn't do it right the first time So basically we paid full pop for our order and got half the fries Look mistakes happen... it's how u deal with them that make the difference Not apologizing Asking if it's cool to ear the way it is instead of fixing Splitting one order of fries into two orders Not explain to a customer what another was complying about All these things are extremely wrong when running a business I was there one time and seen all this ... scares me to think what else the cut corners on I do not recommend this place cause burgers are flat pan cooked not on a grill Horrible ownership is a recipe for disaster
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