This is our second year using Tree Pros and they are quite good. Tree Pros contacted me as we were nearly at the year mark since having our trees trimmed. Pete came out and provided a fair estimate both for trimming our two large trees and soil injections.
Within a couple of days I revived a call to schedule the tree trimming and soil injections, they are done separately, though I was lucky enough to get them done the same day.
The night before the appointment date they call with a three hour window of when the service will occur. My frustration is with the fact that the gentleman for soil injections came an hour early and for trimming two hours early. Luckily I had taken the day off, but I nearly missed grabbing the door for the soil injection gentleman because I wasn't expecting him. No one called me ahead of time to let me know there was any change in the schedule.
I am still giving Tree Pros four stars overall. They do do quality work and are reasonably priced and do try to fix issues - I just wish their time estimate was a little more accurate! It would help greatly! I have already submitted this concern via email to the company in hopes they can work on this one.
The crew for trimming took care to remove our solar lights and put them back in place after the work. They did a great job of cleaning up all the debris and hauling it off which was a plus!