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| - I never use Yelp for "evil" (that is, to write bad reviews), but I'm angry enough to do it today. I would give this management company 0 stars if I could. My roommate and I moved into Nichols Station on 8/1/2016. When we signed our lease, I was told I would need to provide a pet deposit in addition to a security deposit. This was fine. I paid a full 1900 for both deposits, and 970 for my half of the rent. My roommate did not have a check on the day we signed but was told she could pay online later.
When she tried to pay our first month's rent that August, she received word from our leasing agent (Erik) that she had paid. She was confused but took his word for it as he shared a ledger screenshot with her. In the month's leading up to our move out, I made sure to clearly state that the full pet deposit and half of the security deposit would be sent to me at my new address. I was reassured 3 TIMES by a leasing agent (Brian) that I had nothing to worry about and I would get the correct pay out. Finally, 4 weeks after move out, I receive a check for only $475. No pet deposit payment in sight.
After a ton of angry emails, I discovered what had happened. Our leasing agent had taken my pet deposit and entered it in the ledger as my roommate's August rent. They apparently forgot about the pet deposit completely- they just took my money and made it sound like (to my roommate) that she had paid and forgotten. Now it's on her to pay me for LAST August's rent, which is something neither of us saw coming.
ALSO, when I contacted Brian, our leasing agent, he informed me that "he'd been waiting on my call since my first email", since he'd checked with the accountant and was told there was never a pet deposit paid. BY EMAIL, he had told me MULTIPLE times that all was well and I would receive the pet deposit I had paid. I have my own check receipts labeled as "security/pet deposit" to prove it.
ALSO, our A/C was constantly breaking and they would never take the time to fully fix it, they just kept coming up with excuses and said that "it would work if we turned it on and off". It never did. ALL summer long.
DO NOT RENT HERE. IT IS NOT! WORTH! IT!
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