| rev:text
| - Review of hostess: 1 star
Review of restaurant minus the hostess: 5 stars
The point of this review: If, unfortunately, you are greeted by pretentious and rude remarks by the hostess, do not let it spoil your evening. Move forward into the dining area, admire the decor, order a fabulous meal, and have a good time. The servers are very friendly and not pretentious at all. I love the sherry bisque.
The long story: My husband and I have always had exemplary service and food at the Hyeholde. We had a lovely wedding reception there in 2006 (our guests still talk about it); and when we are in town visiting family, we always make it a point to dine at the Hyeholde.
The other evening, my party was asked if we would like to check our coats. Before I handed my coat over, I said, "Let me take my phone out first." The hostess who took my coat said to me, "We don't allow phones at the table." She added something like "If you want to talk on the phone, you can come out here."
I have never experienced such a rude comment at ANY restaurant (casual to fine dining) before. Hyeholde is a upper scale dining establishment; but being located in Pittsburgh, where the people are very down-to-earth and not pretentious, I was sorely disappointed to be treated in such a way.
It is not the restaurant's responsibility, and certainly not the hostess' responsibility, to teach a grown adult about manners. I don't need someone else to tell me how to have dinner politely with my family. (I also must add that I dislike talking on the phone in public to the point that I won't answer a call from my husband in the company of others.)
I found this experience to be so unusual that I emailed the restaurant. My intention was that the manager would address this matter with the hostess so it does not happen to another diner. IF I were a first-time diner at the Hyeholde, I would have left a horrible review here on Yelp and never returned to the restaurant. Service is just as important as the food in a dining experience. As a long-time customer, I did not want another diner to get the impression that this lovely restaurant was a pretentious and unpleasant one.
The dining room manager, who happened to ALSO be the woman who said the rude remarks to me, replied back. She asserted that I had misinterpreted her remarks and that she was merely responding to the gentlemen in my party who were reading a sign about the restaurant's cell phone policy. They were not looking at a sign, and she was speaking directly to me in response to my wanting to take my phone out of my coat.
My conclusion is that not only is this manager pretentious and rude, she is also unprofessional, making up a story to probably cover her butt.
DO go to the Hyeholde; it is such a lovely restaurant with great food. The servers have always been friendly and respectful. If you are unfortunate enough to be met with a rude greeting or unprofessional remarks by the dining room manager, do not let it spoil your evening. Everything else is great.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)