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  • Is it a bit ridiculous to review a McDonalds? After all, how high should one set their expectations for a fast food establishment anyway - and McDonalds is the poster child for the term "Fast Food". We go to this restaurant for take out on occasion for convenience. My expectations are set appropriately; 1) the food should be as indicated on the menu (unless modified, but we won't go there because "special orders do upset us!"), 2) the food should be warm and 3) they should have what the national chain advertises, however, as time would prove on multiple visits this is not so! Systematically, this McDonalds location has removed many products featured on the McDonalds national menu. I suppose as a franchisee this is apparently their prerogative , nonetheless, frustrating when expecting something to be available to learn they don't offer it anymore. This scenario has played out more than once in recent history. I suspect the new All Day Breakfast has sent this location into a state of anxiety and their systems and processes to be able to deliver an Egg McMuffin at all business hours means they are unable to offer the Bacon or Chicken Clubhouse Burger (arguably the only item they have ever produced approaching a true restaurant quality product) or the Grilled Onion Cheddar Burger, and who knows what else may have fallen from the menu. Finally, and most important, this McDonalds does not seem to be able to create an order without flaws. I would estimate that no less than 75% of my experiences at this restaurant result in some error, whether a prep error or a missing item. The management and staff of this McDonalds should walk across the street and pay Taco Bell for lessons (Taco Bell rarely messes up their orders, and when they do it's generally that they provide extra items at no charge). I must say, one area in which this location excels is consistency of non-performance! And this attribute clearly permeates the culture at this store.
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