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  • Been at the Retreat for about a year, as a working professional, and working two job's it is extremely difficult to pay the rent at the office during regular business hours. I NEVER HAVE AN ISSUE PAYING RENT, I have paid "online" and the office had an issue processing payment, I received a notice on my door, of course I called the office, they apologized for the inconvenience and pursued with the payment. The following month, I made it to the office on time and they wouldn't accept my personal check because of the "online" issue they had, and because it was on the 3rd day I get slapped with a LATE fee, are you SERIOUS? Then after all that, I receive an email advising they can't accept payment because I need to provide a late payment [LATE PAYMENT WAS INCLUDED IN THE MONEY ORDER!] Also, the light outside the entrance to my apartment is off, when my garbage disposal broke maintenance showed up a week later, EVERY TIME I had gone to the pool, it was dirty and teenage kids were "smoking out" and this was after hours, the dog downstairs is barks EVERY morning at 6AM it's just bad The second step on my stairs is broken WHICH IS A SAFETY HAZARD!!! CUSTOMER SERVICE period. I'm so disappointed that EVERY month I have to deal with the hassle of "Trying to pay the Rent" when the FUNDS ARE CLEARLY AVAILABLE! This place is a joke & the staff is very unprofessional! yes, they are "Upgrading" however, the HASSLE is NOT WORTH IT!
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