Michelle is a godsend! The realization that lice is in your home, on your children and possibly on you sucks. The psychological process alone (at least for me) was very overwhelming. Thanks to Michelle, she eased some of that discomfort over the phone and completely in person. It turns out....it's not so bad after all. I didn't have to burn the house down and the kids still have their hair! All kidding aside, Michelle's response time was fast, she was professional, understanding, thorough and reassuring (especially to my children). Hopefully, we won't go through the lice issue again but if we do, Michelle will be the first one I call! Highly recommended!!