I am infuriated a Goodyear in Waxhaw and for good reason once you read exactly what transpired.
Let me preface this by saying I took my company vehicle to get fixed and they took FULL Advantage of this situation.
First I came in and asked ONLY for a tire fix and rotate.
I said any work that needed to be done must be confirmed with me first.
So I get a call at 431. I am unable to return the call as I am busy.
I come in this morning. And I have new tires which I did not need! I am so pissed. So not only did they change tires but they also charged to fix the tire. Are you kidding me.
I did not want new tires from you Goodyear, I have a preferred place in Waxhaw that I go to as they are competent.
So I find out they have my old tires in the back. The tech admits that these are like new. I'm so mad. I took them to confirm their lies.
Mary tells me, oh I called u. I said did I return ur calll? NO that doesn't give u the right to change my tires. I told u not to do anything except fix the flat and rotate my tires.
I am calling corporate Goodyear to make them aware of this situation. You took total advantage of the fact that YOU consistently have ZERO cars in your bays!
How do u even charge someone for a flat and then new tires as well? Because u were gonna keep my old tires like a snake.
I will never ever ever do any business here ever. Get your act together Goodyear, you already blew up an engine and now u can't even do simple tasks like contact the customer and wait for a confirmation.
I would have told you NO yesterday. A simple flat tire and tire rotation turned into a disaster! You had no right to hangs tires without my permission even if it was a company vehicle.
Please see the attached receipts to demonstrate that at 3:09 pm is when a new ticket was opened to change tires. My tire was brought in to be fixed and rotated at 8:19 and completed at 9:07. So it's obvious you cheat your customers.
Absolutely infuriating! Please do yourself a favor and don't take ur vehicle here.