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| - We visited Copperwynd in June of 2015 for our anniversary. We are locals, so we had infinite choices of where to stay, and no necessity to stay anywhere. I scoured sites for days, trying to find an accommodation appropriate for two adult guests who didn't want to be overrun with screaming children, as happens at most of the resorts in town.
I called Copperwynd in advance to ask if the hotel was appropriate for a quiet, relaxing, romantic stay, or if it was more suited for children. The woman I spoke to on the phone assured me that even if families with children chose to stay at their resort, loud raucous behavior would not be tolerated because their entire property exists to be a retreat sort of environment, and if such behavior did exhibit, the guests would be asked by staff to tone down their behavior.
It sounded perfect and we booked. My husband called and requested a fruit and cheese plate in the room to set the romantic tone.
When we arrived, we were pleased that we'd been given an end room where it was nice and quiet.
There was no fruit and cheese plate, which disappointed my husband, who was really trying to be romantic.
We left for dinner and returned to the property to swim. We weren't in the pool 10 minutes (a few of which were taken up by fetching an umbrella out of it when a staff member requested us to because he didn't want to do it himself) when loud, mouthy children started mouthing off to us, with no censor from their parents. We told them to knock it off and we moved to the other end of the pool. The kids then began the usual splashing, screaming, back flipping, and rough housing that you can usually expect from kids in pools. We weren't able to relax so we left the area and found the other pool, but not before speaking to a staff member about the kids' behavior. We said that we were under the impression that this was not acceptable at this resort and she said, "It's not" but did nothing to address the situation.
The lap pool was below the event venue. There's nothing special or scenic about it but we tried to enjoy the water. There was a wedding overhead and their choice of music was not only loud, it was raunchy, vulgar, and explicit in language and content about sex and drug use. I couldn't believe that they were allowed to blast such inappropriate music, so loudly.
We looked for the jacuzzi, which turned out to be broken. We returned to our room and I attempted to draw a bath, and the stopper was broken. The Umbrella staff member brought a new one to our room, and just said "Sorry about the pool. The lap pool was better for you anyway." Sorry, it wasn't. We came to enjoy a resort pool with lovely surroundings, not a gym pool.
The room was clean and comfortable. We had no problems with bugs, which we were concerned about given previous reviews.
The next morning, we dined in Alchemy. The breakfast was quite good.
We decided to take a walk around the grounds, which were littered with trash from the wedding the night before. It was mid-morning and there would have been plenty of time to tend to the grounds that morning, understanding that it was late and dark the night before. There was trash everywhere--not at all peaceful or tranquil or picturesque.
We had previously requested late checkout, which we received. Thank you!
At checkout, desk clerk asked us how we liked our stay and we relayed to her all of these concerns. She gave us a half-hearted apology and a comment that "it's not usually like this" and reaffirmed that our expectations of what the experience should have been like were correct. The manager gave us the same half-hearted apology and then sent us on our way.
I expressed to her that if I wanted that kind of hotel experience, we could have stayed somewhere closer in town, for less money, with more amenities. We were not able to enjoy the grounds, the pool, or the jacuzzi. She offered nothing in the way of an apology or solution. At the very least, she could have waived the resort fee, considering it paid for amenities we were not able to use.
This property is quite pretty, in a beautiful setting, with nice and comfortable rooms. But they need to control their environment better if they're going to market themselves as a quiet retreat resort. Develop a list of approved DJs for the wedding venue, insist guests behave respectably, and enforce standards of conduct, if that's the image you're marketing. If you don't want to be that kind of hotel, that's fine, but then don't claim that you are.
Updated: I posted this same review on Trip Advisor. The manager posted that the resort would be in touch. They never reached out to us.
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