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| - Came into this location with a flat rear Firestone tire (That had a tread warranty), not only was I told that they could ONLY replace my tire with a premium (Potenza) tire, but that there was no base model tire anywhere in the state of Arizona, but hey! They definitely had those base tires for the front of my car. After buying the 2 tires to replace the front, I asked to receive a call back with prices of the base model of my tire for the rear and how long I would need to wait for them to be ordered the next day.
BEHOLD! I receive a quote for yet again the top quality tire in stock and they continue to tell me that there are no base models of the tire that they can get... You mean to tell me that the same tire you have in your show room that you are advertising is not only nowhere in the state, but there's no way to purchase them?!?!
After asking them why the only tire they can get me is the most expensive tire, I was then placed on a brief hold and then told that they can outsource tires and provide no warranty for a price more expensive than the base model tire that wasn't even from Firestone!
Makes me 100% glad that my other vehicles have a lifetime warranty and great tires through Discount Tire Co., I wish I would have initially done business with Americas Tire Company (Discount Tire Co.) when getting these tires in Los Angeles.
To recap: I came into Firestone for new tires and had a flat tire. They thankfully had the base models for the front of my car so I bought 2 new tires for the front, but they did not even try to acquire rear tires for my car... So my options provided by Firestone are... Pay an extra $150 for new tires at the premium rate.... Or find tires myself so they can then be proactive and THEN try to match it... Instead of just ordering the tires that I need. I have 2 brand new tires on the front... 1 spare and 1 low tread tire on the rear... and a flat tire STILL in my trunk... but hey, at least they got 2 tires out of me right?!
You guys are terrible with your customer service and training your staff on how to locate inventory (maybe just at this location, I don't recall having a problem with Firestone in Los Angeles)... I already regret buying the 2 tires on the front (EVEN when they were pro rated) because now I'm stuck with this terrible customer service when I have an issue again... I at least shouldn't have purchased the warranty on the front 2... it would have only saved me $16, but I wouldn't feel obligated to go to Firestone for new tires.
Will be trying to reach out to corporate at (615) 937-1000 to see if they actually have any of these tires in the country that they can send to AZ. Apparently the only way to get any answers is to ask the questions to find the information you expect "professionals" to already know.
Tire size in question is the 245/40R17 91W (Which I am told Firestone has no way to get if I don't purchase the premium Potenza tires or outsource outside of Firestone.)
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