| rev:text
| - My review is for the ER only.
1st visit - a few years back my husband had a really bad eye issue that was causing lots of pain. We only waited maybe 10 minutes to be seen and the doc got him settled, his pain managed, and referred to an eyecare specialist to take care of the rest.
2nd visit - Husband experienced severe abdominal pain that came on suddenly. We again visited the ER, which had us back and my man in a bed with a doctor taking a urine sample very quickly. They diagnosed him with a kidney stone and sent us on our way.
3rd visit - neighbor had severe kidney stones. I took him to the hospital and waited with him in the ER for maybe 5 - 10 minutes before they saw him. You'll have to ask him his thoughts, I am not sure he enjoyed his stay much but that could be because of the severe pain....
4th visit (I need frequent flyer points or something!) - Husband cut his hand really badly with a box cutter in a tough place to stich up. Since this is the most recent visit, it is the most memorable. The ER front desk staff were absolutely disengaged and could really care less. No passion for their jobs or desire to make a terrible experience even a little bit better. The girl tried to hand my husband, who was holding his severely cut hand with the other hand and dripping blood on the floor, the clipboard to fill out paperwork. Hello?!?! Are we awake???
26 stitches later, hubby was all fixed up and we had a good referral to a hand specialist who could check for any long-term damage. I wish I could remember the doctor's name! He is the reason for the 3 stars. He was so personable and friendly the whole time and really put us both at ease. Plus, he is a master with the sutures!
Pros - Actual medical staff are awesome. Ask for the doctor from the Philippines! I have never had to wait more than 15 minutes and have never seen more than 2 - 5 people in the waiting room, but I could have just been lucky too.
Cons - Front desk staff at ER needs to check their attitudes. A little customer service training goes a long way, especially for people experiencing an emergency. ER needs some remodeling and maybe some better cleaning staff. As other reviewers have mentioned, the hospital is looking a little outdated.
I have noticed in my several trips there that this ER seems to be frequented by drug seekers. You know, the ones who come in demanding to be seen immediately for mystery pain, then scoff at being offered Tylenol? They are suddenly happy as pie when they are offered the "good stuff". Not the hospital's fault, but could impact your next trip here.
Also, one of the doctors told us that Tempe PD will do a sweep of the city before big events and drop off homeless folks at the hospitals so that people don't see bums hanging around the mutli-million dollar real estate on Mill Ave. This city definitely has two faces, but that's a subject not appropriate for Yelp.
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