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http://www.openvoc.eu/poi#funnyReviews
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  • Worst customer service and service! I have never had such a terrible car wash... all they did was vacuum the inside. No one wiped down anything inside and they let the sun dry the outside. I paid $15.99 for the wash tipped the vacuum guy $5 and the inside cleaner $7. $27.99 for the worst car wash ever. Definitely will go back to cleaning my own car. Dear Marc R, You are probably the worst person in management I have ever witnessed. Here's why... You said you checked the film... what is the make and color of my car? If you truly did this you would see my wife and I pulling up with 3 employees standing doing nothing and no one approached or directed me. One guy even walked away. As we got out of the car a windshield guy approached me to fix a crack I said no (you can clearly see him pointing and looking at the windshield) he still proceeded to try and sell me the service through my insurance. We then went inside to pay... I paid for the wash with my card and asked the cashier to break a $20... I asked for one $10 and two $5's... She gave me one $10 one $5 and five $1's was not what I asked for and she didn't bother explaining or counting my money back to me. The best part of this experience was sitting in the lobby. After 15 min I got up to see what was taking so long. I notice my car sitting in the middle of the road baking in the sun with the door wide open. It was a good 20ft away from any employee with the keys still in it. I started to get in and a lady (same lady who told me a couple weeks ago the avgerage tip was $20 when I called her out she then said it was $5) came over asking for my receipt. I gave it to her plus $7 in $1's. My wife and I got in and the inside was not even remotely close to being wiped down. In your video you will see me get out go to an employee ask for a rag and go back to wipe down my own car. So for you to leave me a comment earlier in the day then proceed to delete it and leave me another comment is outrageous. Ontop of siding with your employees over arguing about upgrades and tips. I work in the hospitality industry. I started at the bottom making $5.05 an hr and worked my way up to Division manager overseeing 20 accounts managing over a 100 employees. I know a thing about customer service and standards. Rule #1 The customer is always RIGHT even when the customer is wrong. In this case I happen to be right and you are beyond wrong. For this I will do everything in my power to spread the word about my experience at your place of business. I would love to come in and do a consultation regarding your service and standards and possibly increase your ratings. After checking other reviews from people who have utilized your products and services you could use the help or seriously need to look into a different program and/or training for employees.
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