We have gone here in the past and really liked it. However, we stopped in during this trip and got the worst service I've had in a long time. It was not too busy, and our water glasses sat empty for over 45 minutes. Finally, we got up and grabbed a pitcher of water to refill ourselves (after eating a spicy meat). When we asked for more water later, we were laughed at by the server and said "Wow you are thirsty today!" I don't think 3 glasses of water during a n almost 2 hour meal (when some of the food is spicy!) is outrageous or too much to ask, especially when the glasses are filled mostly with ice. She also made fun of us when a few of our pieces of brisket got burnt ("don't you know how to cook meats?"). We were not an isolated case - the table behind us got so offended at a comment that she made that one of the patrons got up and left.
We never got the extra sauce that we asked for, or the refill on one of the meats. We then were left waiting for our check for over 30 minutes and were saddened to see there was an automatic gratuity placed on the bill that we did not feel was justified.
The food here is delicious, but we won't be returning.