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http://www.openvoc.eu/poi#funnyReviews
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  • Honestly it's getting three stars because Morgan the manager help resolve the issue with it making me feel like it was my fault! I made a reservation through allegiant air and pre-paid the car rental. When I got there the rental agent was rude. I was traveling with two kids and he kept making remarks telling me we wouldn't fit. Now by no means are we big people so I look at him like he was crazy. He was trying to up sell me on anything he could think of. From car to insurance. When everything was declined he told me because I was on a debit card there would be a hold on my account okay no big deal. I already prepaid but I understand. Then he told me to come back and wait In line when I realized I made a mistake and needed a bigger car. Well of course the car was perfect we all fit comfortably two kids two large suitcases and then we picked up my friend one more person one more suitcase. No one was squished the car was a Ford Fiesta. Now returning the car was smooth until I got home. And realized this deposit he claimed were real charges on my account. Because while I declined upgrades he added full coverage insurance and extra bag fees. Everything totaling 265.00. I got the run around for two days! Telling me someone would call me back no one ever did. And then I got Morgan!! And she apologized and fixed the issue. Refunded my money and apologized for the person I was working for. Didn't make excuses just handled it appropriately!!
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