I came in here when I first moved to CLT to eat because I know and love Texas Roadhouse. This is a chain so I knew what to expect, huge steaks, awesome yeast rolls, and a decent seafood selection. I had the ribs and steak because I was feeling a little Ron Swanson.
The first basket of rolls they brought me were awful. I can't tell you how disappointed I was, they brought out another basket which was slightly better but lacking compared to what I am used to. They were hard and dry, but because I love carbs, I still ate a couple ;)
My waitress was pleasant and took my order promptly. I got rattlesnake bites as an appetizer and they came out quickly (and were delcious!). They sent the wrong meal out with the food runner but the manager and waitress were quick to apologize and make it right. The steak was cooked perfectly and my only complaint is that they charged me for onions (I wasn't told it was extra when the waitress suggested it - typical).
Overall, it's a good place to go if you're craving steak, but they have a pretty decent selection of meals.
I have gone back since my first experience or carryout and everything was fine, rolls were good and salad was perfect. I'm sure I'll be back again.