I love Sephora for the fact that there is such a wide variety of choices all in one shop & the sales people are very knowledgeable.
Because it's usually so busy, help is not always readily available so you need to be a little patient.
Just yesterday I went to this Sephora in Fashion Square and the gal who helped me (didn't get her name) was really nice & knowledgeable (typical) & helped me try on & pick a color corrector & concealer.
I was going to use them both tonight as I was going to an early Valentine dinner.
However, when I opened up the color corrector, it looked as if it had been used for a while already. *oh ick!* needless to say, I was pretty disgusted, disappointed & did NOT use it.
I went back to Sephora tonight to exchange it & Bri (cashier) at first, appeared to not believe me, but went & got me another one & when she came back with it, she was all cool & totally understanding.
Thank you for the easy exchange & for understanding that if I pay $40 for a tube of makeup, I expect it to be brand new & unused.
Note to customers: check your product before you purchase it or at least before you leave.