Everything is amazing. The food. The staff. The vibe. The cocktails. Amazing. Due to this place being popular and famous.... there will be a wait. If you don't want to wait, go right when they open (I have been at least 3 times right when they open and got in right away or with a small wait and everything is still great) or go before close.
Please. Get the Grilled cheeses. This is what they are known for. My friend had a veggie burger and was disappointed. If you are vegetarian or vegan, many of their grilled cheese sandwiches can be made this way. Check out the menu!
Their seasonal cocktails are awesome. My favorites have been the pumpkin ones!
I have not had a bad sandwich. I have tried the Turkey Bomb (Seasonal), Macaroni Melt (Seasonal), Gyro Melt, Westside Monte Cristo, The Dude Abides, The Parmageddon, Big Popper and Grilled Peanut Butter and Banana. I have never been disappointed.
The sandwiches are HUGE! I always take half home and half the fries (everything has heated up great in my toaster oven -- and I am usually not a fan of left overs... let alone re-heated fries!)
Side note - their ranch dressing is soooo good!!