1st off I've been to the Rusty Onion a number of times as its close to my office.
The food is good.
I'm on a special diet right now which limits what I can eat (no fries onion rings ect.)
I asked for a heathy side , fruit or something like that. The only item they offered was a salad at a 2.50 up charge. I asked what they charge for sides normally and was told 4.00
I was transferred 3 times finally speaking with a man who said he was the owner.
I explained my diet situation and asked if in place of a side I could not eat if I could get a unsweet tea instead. ( cost to him probably a NICKLE) he went into this long story about food cost and would not accommodate a regular customer. I was pretty shock by his stance in a customer based business.
I did not appreciate the treatment and did not order the 10.00 item I was planning on.
So he loses a sales over a NICKLE item and LOSES a customer for now.
Shame on you RUSTY ONION way to many options for this type of NON Customer Service.
I'm sure they will be long gone soon.
PM