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  • Why do I keep going back? I don't know. I went this morning for a decaf coffee. After you order, up on the screen there is your number either under the heading of something like "processing" then when they are ready to serve it they put it under "now serving". Well my coffee was under the first thing, waiting forever. No one else is waiting for anything that ordered before me. Then my number disappeared. I waited a couple minutes, finally asked the heavyset latin guy at the register who was doing nothing where my number was. He looked at me with a blank stare. I asked where my cup of coffee was and he said that they were brewing a new pot. So they must have started brewing the pot when my number was next up because it took forever. I asked him why my number was gone, he had no answer. I assume it is because the manager or someone would know how long it took to get the order out. Not sure. I FINALLY get my coffee, get it home, open it to add a Splenda and it is only 2/3 full maybe!!! argh!!! But I have tried to call the number on the receipt a couple times already, left messages both times with no return call. The message is very basic and does not say anything about it being a mcdonalds phone number. Poor customer service.
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