| rev:text
| - Although having bad experiences already at this location, my daughter LOVES Red Robin and the distance to drive to the Henderson location from our house is not worth it. I received a message from management from my last visit (and Yelp post) requesting my info, but upon my response, never heard back.
Do not come here with any sort of expectation. This time, my fiance, daughter and I visited around 6pm on a weekday and were seated promptly. (Female, didn't get her name) server came by and was very friendly. Very personable. I noticed they didn't offer (at least on the menu) the kid's Mac and Cheese like they normally do. (My daughter always gets kid's Mac and Cheese with 2 sides of broccoli). On the regular menu they offered a "grown up" version, like $13, which had extra stuff (truffle oil, bread crumbs, etc) which is great, except my daughter only eats plain Mac and Cheese. I asked if we could just get it plain, like they used to offer on the kid's menu, and she said it wouldn't be a problem. I ordered a burger, substituting a veggie patty, with extra pickle, and added a spicy aioli, of sorts. Fiancee ordered a burger, forget which one, but there were no issues with his order.
I've been bartending (and have served) a long time, and while we were waiting for our meals, our server was quadruple sat... and sat and sat.. Of the tables she had that I COULD SEE, at one point, she had 11 tables. Needless to say we never received refills, my fiance and daughter's food came out a good 10 minutes before mine. My daughter's Mac and Cheese came out with all the "adult" added stuff on it and her broccoli was cold. When mine finally arrived, I had not one pickle, although I asked for extra, the aioli I requested was non-existent, and the veggie patty was so overcooked and hard I literally hit it on the plate and it didn't even fall apart. When we finally flagged someone down, my fiance was halfway through his meal and my daughter was hungry so she ate the cold broccoli, so I figured I'd deal with the disgusting patty and asked for the pickles and aioli. Aioli came, no pickle. I was done. Sent back the mac and cheese since it was going to take forever for another, and sent back my veggie burger. I was munching on the "bottomless" fries while waiting and was never offered a refill of, like, the 6 fries they actually give you. Our drinks were never refilled. Which 100% was NOT our server's fault because she was running around like crazy with all her other tables. She apologized profusely and said the manager was going to come talk to us (she offered, we didn't request), and about 15 minutes later she asked if he had come by (which he hadn't). She apologized and told us to hang on. Eventually, a man casually saunters over and said "so, she didn't like the mac and cheese?".. Seriously?? I showed him my disgusting veggie burger and explained the situation with the mac and cheese, and he acted like he was doing us a huge favor by taking the mac and cheese and veggie burger off the tab (which we never ate). Seriously, at least one of your servers is in the weeds with all these tables and you're not even on the floor to help out where you can?? She was giving poor service to everyone simply because you can't be in 5 places at one time. While we were waiting for him to come over we ordered a split milkshake (fully intending to pay) but he did comp that, also, without request. PLEASE get better people to run your store. Hats off to our server, who gracefully dealt with all of her tables and running around, and was still smiling. Wish I caught her name.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)