Badger only gets a 1 because I can't give them anything less. We booked them for a flight to the airport, and they said they would pick us up in 15 minutes. When they hadn't arrived 20 minutes later, we gave them a call, and they said they were still 10 minutes away. When they hadn't arrived 15 minutes later, we gave up and called another company. Would have had better luck taking a real badger to the airport!