| rev:text
| - Where do I start...
First room-3rd floor: No cable, toilet broken (water would not fill in the tank), a/c broken, 1 towel and weirdly every draw open, cushions up on the couch.
(Front desk response...well if you want cable you will need to move to another room because we are upgrading and your room is off line. Then it was oh...ok toilet broken we will need to change your room- but we don't have any more king bed rooms)
Second room-4th floor: Door would not lock, TV remote would not change the channels, a/c broken --- this floor had construction materials all over the floor and you could see writing on the walls, notes about the remodel.
(Front desk response...apparently did not believe us so she sent someone up to check the lock etc. Maintenance man said they had been having all kinds of problems because of the remodel. Front desk said she would upgrade us to a suite).....big deal, please just get us a room.
By now it's getting late and I am getting grumpy.
Third room-suite...back to the 3rd floor I think, getting confused with all the moving around. Someone had been doing serious snacking in this room. Crumbs everywhere, in the chairs and on the floor. Room smelled like some sort of chemical, maybe that smell from new carpets with crumbs. Bathroom had no hair dryer, but did have the hair dryer mount. Bath tub had a torn non-skid mat. TV did work properly and the bed was bug free so we called it a night. The morning wake up to gnats flying around got us out of there pretty quickly.
At check out, we advised Shawn in guest relations - very nice and understanding gentleman, about all of the issues. The previous nights clerk did not exactly list all of the room issues in her log. Shawn apologized for the inconveniences that we had experienced. He asked for our bill and then issued us a credit for the night. We thanked Shawn for his understanding of true customer service.
This experience was a shock as we have stayed at this location other times without any issues, but that was pre-remodel. This is also a location that is used by one of the large airline carriers pilots and flight attendants.
Next time in Charlotte we will probably stay somewhere else. Those gnats kind of freaked me out.
This really would be a total fail if it was not for the way Shawn handled our check out. Wyndham needs to find out what the hell is going on at this location. It's a hot mess.
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