| rev:text
| - So after reading the reviews, I can almost guarantee the "high-pressure salesman" everyone is referring to is Cody, who I unfortunately paid over $7,000 for 2 new windows and 2 sets of french doors and a slider.
Skip to the day of my install. All of the french doors (both sets) were the wrong sizes, thresholds stuck out over 6" from exterior walls. When I questioned the installation, they tried to say that I ordered them that way. No, they had mismeasured and ordered the wrong ones and tried to blame me for their ineptitude. So after going back and forth, they finally came back and re-installed the correct size. I called back because the doors were so noisy from a slight draft (not kidding) so another installer came back to fix them yet again. Another bonus- he ripped off the exterior trim from the house around the doors and left it off. I had to pay my carpenter additional $ to fix it.
I have had many issues with the doors and several licensed contractors looked at them since they have been "fixed" by Universal. They ALL said it was one of the worst installations they had ever seen, and I should contact the State Contractors Board. The doors do not open, close or lock correctly, and the thresholds are not what I ordered from Cody, the high-pressure salesman. Both sets of doors are still missing screws to the naked eye even after they came back three times to "fix" the doors.
I am contacting the company tomorrow and will give an update, but so far far my experience has been terrible. I am not looking forward to speaking to the owner or his wife Teresa, the owner actually started yelling at me the last time I called to express my dismay with doors that were completely incorrect and Teresa had to apologize for his awful behavior.
By the way, this was part of a $200k+ home renovation, I have worked with MANY contractors and by far this has been my worst experience yet.
|