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| - Came through the drive-thru on my way home from the pharmacy as a quick something to eat just so I could take my medicine.
I ordered about 8 burgers, some fries, and some nuggets. When I got home, I realized I was missing 2 burgers. When I called in to let them know about the missing burgers, the person on the phone blatantly told me, "well, why didn't you check your bag before you left?" I didn't appreciate her attitude nor her tone at all and it was very evident in my response, "well, why did you charge me for something if you weren't going to give it to me?!" It wasn't a huge problem at all, it was only $2, but the way the situation was handled was completely uncalled for.
Btw, they have this absurd promise where you'll be in and out of the drive-thru in under 60 seconds [they even give you a timer at the first window after they take your payment], and this is probably why! You don't get everything you ordered and charged for, and when you call in, they make it sound like it's your fault. I definitely will not be coming back to this location.
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