I come here for lunch often, at least when it's not too busy. Some days the line goes out the door. Even when there are about 10 people ahead of me in line, the service is pretty quick, but there are faster (and someone less popular) places in the area.
They have 6-8 pre-planned bowls that you can choose from, or you can customize your own bowl. You can also swap items in the pre-planned bowls. This is great for people who want to avoid specific ingredients, or like to swap their dressings.
My favourite is the Lima, which I usually take with the jalapeƱo vinaigrette.
The portions are a good size for lunch, but a little on the pricey side.
It's easy to see which people have never been here before as they get confused with the order system. In this restaurant, there's a line for ordering, and then you stand around waiting for your name to be called. This can be confusing for newcomers.