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http://www.openvoc.eu/poi#funnyReviews
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  • My wife just came in here after her face was burned and requested a refund. I am technically a customer and I was pretty shocked so I needed to comment. She clearly had scabs on her face from where her skin was burned/ripped. When my wife came in the owner first said she would only do a partial refund because the rest of her wax was ok. After my wife insisted she gave her the refund for the service but NOT the tip and said "Ok if I refund you but you dont come back!" After my wife came back I went in to allow her to explain this behavior. Unfortunately, I could not understand half of what was being said. What I did understand was she tried to blame my wife for not pre-treating her skin for the facial. So I continued to ask her why you tell a customer to never come back when she was injured by their business. She replied, "because I am scared". Well, it was too difficult to discuss the situation with the language barrier so I just left. If I was the owner of a business, I would apologize, offer to pay for the treatment, and make sure they were taken care of. Otherwise, you are at risk for being sued and getting fined by the State Board. I wouldn't kick the customer out of my store because they simply requested a refund. I am seriously scared that a place like this is offering services where a customer is injured and they cannot accept full responsibility. I have read some of the other reviews and it seems that if you like the service, fine, you are safe. But the second you complain about something or something goes wrong, that is where this business gets scary. Just read the other complaints here and you will see. In my opinion , this place is NOT WORTH THE RISK. If they had simply provided an apology and refunded our money promptly, I wouldn't have had to come here to inform you of how we were treated.
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