I must say, the carne asada fries are very tasty. However, the customer service here is not so great. My job is right around the corner, so I eat here at least once a week. There's been many instances when they've gotten my order wrong one way or another and the thing that bothers me is that they don't even apologize for it. Customer service is definitely lacking and considering the fact that I'm a loyal customer, I really expect more from them, which is why I knocked down 3 stars. If the customer service isn't good, it really makes you think about whether or not you want to keep coming back.