Unfortunately this is the only bbt place in the mall. You would think such a big name as Ten Ren's who specializes in tea and bbt would make their tapioca right. WRONG. Their tapioca is nasty. It's hard in the middle, doesn't taste like it's cooked and not soft/ chewy like other bubble tea places. I returned the whole drink back and told them their tapioca wasn't cooked right. They gave me a lame excuse saying that my drink was a "slush" and because it was cold, it froze the tapioca lol. For a $7 drink, this is definitely a place I would not be coming back to.