The folks at First Service are friendly but their follow-through is terrible. I don't know if they have bad systems or processes or just don't care. It took 9 months to get new volleyball nets purchased for our community. (Total cost $250) In the meantime residents including myself spent several hours repairing the current nets including the purchase of rope and materials. Other repairs would take several weeks just to receive a reply. Inquiries to First Service go un-answered for weeks or months on end yet they expect a reply within a very short time or they will fine you. I would highly recommend that if your property is looking for an HOA management company, that you look elsewhere.