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| - We visited this store last night, seeking a new sofa. Natalia in furniture assisted us and she was so very helpful and pleasant to work with. Purchasing a sofa is not a quick decision-making process. Natalia was very patient with us, and we felt she truly had our best interests at heart. She took the time to clearly explain the process and what to expect next.
The store itself is older, and I took off one star because it really needs a makeover/overhaul.
We were very pleased, as always, with the Macy's store policies on shipping, cancelling orders, etc. We loved that the funds are not actually taken from our account until the furniture is actually available and being shipped. We understand the sofa should take about 8 weeks to arrive to us. Because of the quality of the furniture, the service from Natalia, and the store's ethical policies, we feel it is best to be patient and have the confidence our order is truly being taken care of and that Macy's will stand behind their promises.
Natalia also pointed out that perhaps in the next 8 weeks the price might drop - she will check for this and adjust the price for us - so we will always lock in the lowest sale price. What a generous policy!
Natalia even walked outside with swatches and a sofa pillow, so that we could see the color in natural sunlight. She really went above and beyond.
If you're looking for a safe, quality furniture-buying experience, please try this Macy's home store. You can also call and ask for Natalia. She has ten years of furniture experience.
Also, we had viewed some of the sofas online in just a random Google images search, and that is what drew our attention to Macy's. We were actually impressed that the prices were not has high as we feared - we were a bit intimidated, so it was not a store we had considered. It is so nice to have confidence in the quality of what you are purchasing, rather than looking only at the dollar amount and receiving disposable furniture in return. We've already told others about the selection, quality, and service!
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