this was accidentally originally posted under the Los Angeles location but is from back in March of 2014.
After making the original reservation we called to change the driver name and make the pick up a day earlier. The name was changed but the pick up time was not so there was no van ready when we arrived. They did scrounge up a Kia which was "just cleaned" in spite of the stained back seat. I suppose I should have been grateful for anything at that point is the impression I got from the lackluster staff.
They told us the van would be ready the next day but when I called the next day they were not going to have anything until 1-3pm, in fairness because that was when our 2nd half of the group was getting In I told them, however you would think they could have worked out something to accommodate the people who had been so inconvenienced.
Every phone call made was met with attitude and the feeling that I was the one being a PITA in spite of my best efforts never to raise my voice and merely express my discontent with the service.
Just in the roughly 45 min it took to get the Kia while I waited I couldn't help but over hear customer conversations where they were telling people they were late getting vans back. They told customers they would report the car as stolen, in spite of the customers telling them they had called the other day to extend the rental. Clearly this is a dysfunctional company working out of a barred-winnowed-makeshift-office. I wouldn't recommend this place to anyone. Rent a couple of Tahoe's from Avis or Hertz because even though it's priced right here, ya get what ya pay for!
9/18/14 -
it should be noted that while the original post resulted in an immediate call from the LA branch to try and resolve the issue. They told me someone from the Vegas branch would be in touch with me, this NEVER happened..we are now 6-7 months later, which is why when I reposted I reduced this from 2 to 1 star.