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  • Horrible place. My daughter was a patient that banner Thunderbird where she was getting excellent care, she has leukemia and needed a bone marrow transplant so had to come to Phoenix Children's Hospital because banner Thunderbird did not perform them. Things are going very poorly, although my daughter's health is stable at the moment myself and my wife have been bullied to no end on a daily level. The staff is very sneaky and very disrespectful with no bedside manner whatsoever. I'm talking about the doctors in particular. They have made us feel like we are in a power struggle from some bad relationship as they continue to bully us and try to play the boss with us. They have made our experience very stressful and difficult in this already difficult time. My daughter is also becoming very withdrawn and has stated how much she dislikes the way they treat her at this hospital stating that she feels like they just talk to her like they are just doing their job not like they care, this is coming from a 15-year-old girl with leukemia. Yesterday while we were there for her treatments, after over an hour of doctors coming in and not even acknowledging I was sitting right there, hey hospital counselor came in who my also had never met and did not introduce himself to me, he turns to me and tells me I can wait in the next room while he speaks to my daughter (?!?!??) and I told him I was absolutely not comfortable with that. In fact my daughter had said to me that she does not want to be alone with him because she does not like the way he talks to her. The last thing I was going to do was leave so I told them it wasn't going to happen. I placed a call to the secretary of the CEO of the hospital and she told me somebody would call me back that day or the next day and two days later still nothing. It would seem the lack of care goes all the way up to the top. There have been many stories of people having good experiences at this hospital and I'm thankful to know that I'm some floors and possibly some doctors are treating people well, as a whole we have been going here almost 3 months and I wish I could say the same. All I can say is please watch your children if you take them here. I'm sure for outpatient things which we have done in the past with our other children will be fine but if you are here an extended period of time watch your kids.
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