I called and someone picked up right away and I wasn't put on hold. The person I spoke with, Sabrina, was very helpful. She got a three-way call going with my insurance company, Progressive, and the entire call including processing my claim took less than 10 minutes.
The technician who installed the glass, Mike, was clean-cut, showed up on time and installed the glass in a timely manner.
From start to finish, Integrity Auto Glass exceeded my expectations. I love dealing with companies that provide exceptional service because I believe service is more important than product.