Pros:
- Food quality. Sushi was good, not amazing, but good. Some types of fish tasted older and frozen.
- The decor is nicer than a lot of Japanese restaurants in Mississauga.
- Freebies. They give you some super cheap freebies on the house. A nice touch that might get customers to come back. It did for me, once.
Cons:
I booked a reservation for one of their booths. Upon arrival I didn't get one. Whatever.
It took about 15 minutes after we all sat down for a server to come and bring us menus or drinks. Another 15 minutes go by and I had to grab one of the waitresses to ask to order. The recurring theme of the night is that I had to keep getting up to ask waitresses passing by to get service.
What really got me mad was how my table got food. Four of us ordered and the first person got their food 30+ minutes before the last person got their food. This is not All You Can Eat people.. This is a nicer sit-down restaurant and the prices reflect that, so you'd expect everyone to get their meals at the same time like how every other restaurant in the world does.
At some point (after asking 3 separate waitresses where our food was) the manager came by and said the last plate didn't get there because they accidentally gave it to another table. No apology, just the simple explanation. We randomly got handed our bills before I could get up and complain about the service, and of course there was no discount offered. Furthermore, we had to ask for drink refills multiple times. The waitresses never smiled and seemed bothered at any of our "requests" which shouldn't have happened in the first place - things like drink re-fills should be automatic. I regrettably tipped them too, idiot move.
To be completely honest, it was the worst service I've ever received in a restaurant in my entire life. I will not be coming back ever again. It was embarrassing to recommend the place to my friends and have their meal ruined.