maintenance is fast, office is friendly, and there are no bugs. We ordered packages online very often (a couple a month) and they take the packages in the office. All the postal service except OnTrac know to leave the package at the office. So the only downside to the apartment, I would say, is you have to be home and keep an eye out on days you are getting a package from OnTrac. The apartment is really basic and good for a student or elderly couple. My boyfriend and I were there Aug 2015 - Aug 2016 and now miss it because our current apartment's staff is trash. I wish we could move back at the end of our lease at our new apartment but we adopted a dog!