This place is a joke. We bought a 2013 Ford Edge sport with 22,000 Kms on it in October 2016.
First red flag should have been when we picked it up. The gas was on empty and they didn't even have it cleaned. Are you kidding me? This is how a so called reputable dealership delivers its cars to customers???
Our sales rep (Gabriel) kept calling my husband "Bro" which was quite bizarre, its unprofessional and downright insulting to speak to customers that way. He used that reference over 50 times.. bizarre.
So fast forward to May 2017. We go in for a routine oil change only to find out that two of the shocks are out and it's leaking oil???? Are you serious??
This vehicle was not properly tested for safety before leaving the dealership.. UNACCEPTABLE!! I drive my three children to and from school in that vehicle and it was leaking oil the whole time?!?
Buyers beware before purchasing a vehicle. Have your mechanic check it out. The best part of the experience was when the Service Manager (Domenic Almonte) said he replaced the two shocks before putting it on the lot..
Yeah right! Any problem that causes leaking is due to a problem that has been there for awhile. They should not talk to customers as if their idiots, or maybe he thought because I was a woman he could say whatever he wanted.
I bought a Toyota Corolla 1.5 years ago with 70,000 kms and have yet to fix something on it.
So my husband was given a price on a Friday to have it fixed. Come the following Tuesday there was a $100 added to the cost.
Service manager said he would help in bringing down the cost and labour cost but did not. Not only that, he never even came out of his office when he saw that I had gotten the paperwork or even say goodbye.
As I was paying he just walked right by me like he didn't even know who I was.
The cherry on top was when he sent a "Thank you for servicing with us" generic letter the next day.
DISGUSTING. Never will I buy a vehicle from this dealership again, nor recommend them to anyone.